Last updated: 16 July 2026

Privacy Policy

This policy explains, in plain language, what happens to personal data when you use this website or contact Xitice Tuxihu. It is written to comply with the General Data Protection Regulation (GDPR) and the Austrian Data Protection Act (Datenschutzgesetz, DSG).

1. Who is responsible for your data

The data controller for this website is Xitice Tuxihu, based at Grabenweg, SOHO II 68, 6020 Innsbruck, Austria. Questions about data handling can be sent to [email protected] or by phone to +43 512 5714060.

2. What data we collect

We only collect data that you provide directly, mainly through the contact form and the quote request form. This can include your name, email address, phone number, the subject of your enquiry, and any details you choose to write in a message field.

Because our contact and quote forms use a mailto submission method, the information you enter is placed into an email draft that opens in your own email application. It is sent from your device to our inbox using your regular email provider, not stored on our web server as part of a database.

3. Why we process this data

Data submitted through these forms is used to respond to enquiries, prepare quotes, and arrange diagnostic checks or repair appointments. The legal basis for this processing is your consent, given by ticking the privacy checkbox, and our legitimate interest in responding to enquiries addressed to us.

4. Cookies and similar technologies

This site uses a cookie consent tool that stores your preference in a cookie named according to a domain-derived prefix. Necessary cookies are used to remember this preference. Functional and analytics cookies are only set if you actively accept them. Full details are available on our separate Cookie Policy page.

5. How long we keep data

Email correspondence relating to an enquiry or repair is generally kept only as long as needed to answer the enquiry or complete the related service, and is deleted or anonymised once it is no longer needed for that purpose or for any applicable statutory retention period under Austrian commercial law.

6. Who else might see your data

We do not sell personal data. Data may be visible to email hosting providers used to receive messages sent to our inbox, and to IT service providers who maintain this website, acting under confidentiality obligations.

7. Data transfers outside the EU

Where a service provider used for hosting or email is located outside the European Economic Area, we take reasonable steps to ensure an adequate level of protection, such as relying on providers that offer standard contractual clauses recognised under GDPR.

8. Your rights under the GDPR

You have the right to request access to personal data we hold about you, to request correction of inaccurate data, to request deletion, to request restriction of processing, to object to processing, and to request data portability where technically applicable. You can exercise these rights by contacting us using the details above.

9. Right to complain

If you believe your data has been processed unlawfully, you have the right to lodge a complaint with the Austrian data protection authority, the Österreichische Datenschutzbehörde, or with the supervisory authority in your own EU member state of residence.

10. Website hosting and server logs

Like most websites, basic technical logs (such as IP address, browser type, and access time) may be recorded automatically by our hosting infrastructure for security and stability purposes. These logs are not used to build individual profiles of visitors.

11. Changes to this policy

We may update this policy from time to time to reflect changes in our practices or in applicable law. The "last updated" date at the top of this page reflects the most recent revision.